Customer Help
Welcome. This section answers the everyday questions — how to sign up, how to book a table, how to order online, how to use loyalty points, gift vouchers and event passes, and how to manage your profile.
What you can do here
- Book a table for a games session, a demo slot, or a TCG event.
- Browse and buy online from your local store's shop — including preorders for upcoming releases.
- Buy and redeem gift vouchers by email QR code.
- Reserve an event pass that covers a table session plus food/drink credit.
- Earn and spend loyalty points on every in-store purchase.
- Add your loyalty card to your phone wallet (Apple Wallet / Google Wallet).
- Manage your profile — change your password, email, or display name; see your sign-in history.
Pick a topic on the left
Each section is a short, focused page you can read in under a minute. If you can't find what you need, ask any staff member at your local store.
Finding help while signed in
When you're signed in, the ? Help button in the top-right takes you straight to this section. The button is view-aware — if you switch into staff or till view from your profile, the help button opens the relevant handbook for that view.
Your account at a glance
When you're signed in, the top-right of the page shows your name and a link to your profile. Inside your profile you'll find:
- Your upcoming bookings (tables, activities, TCG events, event passes)
- Your loyalty balance per store
- Your loyalty code (shown as a barcode the till can scan)
- Your order history from the online shop
- Any active gift vouchers you've bought or been gifted
- Your TCG decklists, results, and store credit
Privacy
Your data stays with the store you signed up at. We use your email only for booking confirmations, password resets, order receipts, voucher delivery, and (if you opt in) occasional news from that store. See the privacy notice linked from the sign-up form for the full picture.